Member Engagement Platform Product Detail

Private Portal

Our online health portal is privately branded for each health plan organization, and is personalized to reflect each individual’s needs and interests.

Branded Health Portal: Customized for color, logos, navigation, and integrated programs
Master Health Profile: Based on demographics, claims, interests, usage, etc.
Thesaurus: Maps medical and consumer terms
Content Indexing: Prioritizes relevant information based on Master Health Profile
Search: Delivers categorized, pre-screened health content
Registration/Authentication: Ensures security via authentication or single sign-on (SSO)

Educational Resources

Educational resources provide in-depth, trusted information on a wide range of medical topics.

Symptom Checker: Symptom look-up and action guide
Health Topics: Single interface for health resources on 200+ topics
Health Information: Medical news, drug/product alerts, and health databases
Recipes: Over 600 healthy recipes with nutritional information

Messaging & Rewards

Messaging and rewards drive specific actions and ongoing compliance, and are targeted based on individual demographic characteristics, health interests, or application usage.

Messaging Platform: Sends targeted e-mail messages and tracks responses
Secure Message Center: Confidentially delivers personal health information
Rewards Platform: Manages incentives and access to rewards status
Rewards Fulfillment: Fulfills check rewards, merchant gift cards, and debit cards

Portal Applications

A robust set of decision-support applications support lasting behavior change.

WebMD HealthQuotient^SM: Online or paper-based health risk assessment (HRA)
WebMD Health Management Centers^SM: Applications, content, and resources to improve health risks
WebMD Health Record^SM: Securely stores, manages, and maintains health information
Enhanced Record Services: Supports portability, record sharing, and provider access
WebMD Health Alerts^SM: Personalized messages based on evidence-based medicine guidelines
Health Trackers: Graphically tracks health measurements over time
Personal Health Monitoring: Uploads, tracks, and shares data from home medical devices

Additional Services

Extensive additional services are available to support specialized client portal implementations.

Customer Support: Online support or interactive voice response (IVR) routing
Spanish Portal Solution: Home page and extensive resources in Spanish
Integration Services: System configuration, data/vendor integration, and special implementations