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Success Scenario #1
National Sports Management Company with one large corporate office
Challenge: They were new to well-being programs and wanted a partner that could help them be successful.
Solution: We developed a comprehensive well-being program that supported everything from account management to rewards fulfillment—including dedicated customer support, a communications plan, and more—to make their introduction to well-being easy.
Challenge: They launched their program during the pandemic and needed to overcome social distance challenges.
Solution: We sent each eligible participant an at-home biometric screening kit and designed wellness challenges that kept people socially connected.
Challenge: They wanted to support more than just their employees—they wanted spouses to participate in the program, too.
Solution: We designed a rewards and incentive strategy, communications plan, and other initiatives that included both employees and their spouses in the well-being program.
Success Scenario #2
Global Manufacturing Company with 9 North American locations and 23 locations worldwide.
Challenge: This client was new to WebMD Health Services, but wanted to continue their current outcomes-based reward program to support their populations.
Solution: We included outcomes-based products to support their goals, including Daily Habits, biometric screenings, and health coaching services.
Challenge: They needed help spreading the word about their new wellness vendor and the program changes and upgrades that came with it.
Solution: Our Professional Creative Services team created custom communications to support their well-being program announcements, including launch materials, updates and year-round reminders.
Challenge: They weren’t sure how to blend their new program with their existing rewards vendor.
Solution: Integrations are a routine part of implementation for us. We quickly integrated with their vendor to provide easy, streamlined rewards for their populations.
Success Scenario #3
Global Financial Services Company with multiple corporate offices, field offices and remote field staff
Challenge: This client was new to WebMD Health Services and required a seamless transition from their old vendor.
Solution: As the experts in implementations and vendor integrations, we quickly built out a WebMD ONE experience that provided a seamless transition for both the organization and its populations.
Challenge: This client required a personalized experience for their populations, including several different audiences who had unique rewardable activities to complete.
Solution: Since WebMD ONE is designed to scale, we quickly and easily adapted the platform to create a personalized experience for each member.
Challenge: This client needed to maintain at least the same level of employee engagement they experienced with their old vendor.
Solution: As we do with all clients, we assessed their current program and found ways to improve their engagement metrics. For this client, solutions included onsite and telephonic health coaching to ensure 1:1 contact with the program, as well as a rewards and incentive design strategy that increased participation.
Success Scenario #4
Nationwide Entertainment & Hospitality company with over 40 locations and 20k employees
Challenge: This client needed a well-being program that’s accessible to every employee—regardless of location—that also felt unique to each area.
Solution: We helped develop a well-being program that had core solutions available to everyone, as well as location-specific solutions and incentives to help make the program feel unique to each location.
Challenge: This particular industry is at-risk for specific health conditions and needed a wellness program that could address these serious health risks.
Solution: As part of their rewards and incentive design, we implemented solutions to help with specific risks. These solutions—including telephonic and app-based coaching, Daily Habits, and steps tracking through our Device and App Center—are clinically developed with the behavior change science model to help improve well-being in key areas.
Challenge: Many of their employees don’t have work computers, so the client was concerned about how people would interact with the program.
Solution: Our WebMD ONE app lets people access their organization’s well-being program wherever they are. Plus, if they sync their phone to the Device and App Center within the app, they can easily track their activity and earn rewards.
Our Well-Being Services & Solutions
Our solutions begin with WebMD ONE, the most empowering well-being platform. From there, organizations can add on a variety of services and solutions—and even integrate their other vendors—to create a well-being experience that supports their goals, culture, and populations’ needs. Explore the services and solutions available to help inspire well-being in everyone.
Daily Habits Plans help encourage long-term behavior change by breaking down a participant’s goals into shorter, actionable steps.
Our smart incentive design helps ensure that populations are motivated and fully engaged throughout their well-being journey.
Our financial wellness solution educates consumers on the basics of finances to help reduce money-related stress and enable greater overall well-being.
Our wellness challenges create a little healthy competition to drive engagement and help participants learn healthy habits while having fun.
Experts provide wellness tips and recommendations, including recipes, exercise videos, a mental health podcast, and more.
The ONE Assessment asks people questions related to their well-being, provides a report about their current health status, and gives immediate suggestions to help them begin improving their well-being.
Stress and resiliency training helps people learn how to adapt to change, solve problems, and stay engaged.
WebMD ONE Senior not only supports senior members in their ongoing well-being journeys, but it can also help health plans improve CMS Star Ratings.
The Personal Health Record gives people access to their health information—including claims, medications, health tracker information, and more—all in one convenient place.
WebMD Health Coaches are available through phone, in-app chat, text messaging, and onsite options to support consumers’ preferences for engagement.
This team acts as an organization’s local well-being resource to help increase awareness of their benefits, drive program engagement, and coordinate an array of wellness services.
Our biometric screenings help individuals learn their potential health risks, while our health screenings support organizations with their return-to-work protocols and flu vaccine offerings.
Our full-service agency helps organizations get the word out about their well-being initiatives through ready-to-go collateral or custom materials.
Program Success Solutions
Our reporting and analytics services dig into an organization’s data to discover ways to improve population health outcomes and ROI.
Over our 20 years of experience, we’ve integrated with hundreds of companies and vendors to ensure that people receive the solutions they need in one convenient place.
Our segmentation capabilities are built directly within WebMD ONE’s architecture, making it the only well-being solution that’s truly ONE platform to empower well-being in all your people.
To help well-being programs evolve and adapt over time, we conduct extensive well-being program evaluations for our clients annually.