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WebMD Health Services Receives NCQA Population Health Program Accreditation

We’re extremely pleased to share that WebMD Health Services’ Condition Management Program recently received a Population Health Program Accreditation from the National Committee for Quality Assurance (NCQA). Our Condition Management Program helps participants better manage chronic conditions through coaching, education and tools. Read on for more information about the Condition Management Program and this important accreditation.

We’ve long known that our Condition Management Program is top-notch—and now we’ve got proof.

To receive the Population Health Program Accreditation, recipients must meet the nine standards set out by the NCQA. We’re proud to share that all five core conditions addressed by our Condition Management Program have met these nine standards. These conditions include:

  • Asthma;
  • Diabetes;
  • Chronic obstructive pulmonary disease (COPD);
  • Coronary artery disease (CAD), which includes hypertension; and
  • Heart failure (HF).

We’re particularly proud to have achieved this accreditation. Not only because this is the very first time we’ve submitted an application for it—demonstrating strong performance of the functions outlined in the standards, but also because NCQA prides itself on setting standards that are purposely high to encourage organizations to continuously enhance their quality. The standards are also intended to help organizations achieve the highest level of performance possible and create an environment of continuous improvement.

About WebMD Health Services’ Condition Management Program

Helping participants who are managing chronic conditions is an important part of what we do every day at WebMD Health Services. Targeted offerings include:

  • Personalized health coaching. Participants partner with certified health coaches who provide the structure, support and motivation to help people keep chronic conditions under control through diet, exercise, medication adherence and mental health strategies.
  • Condition-specific programs, like our Daily Habits programs. These digital programs provide people with actionable tools to manage heart disease, diabetes, and chronic lung disease and make lifestyle modifications like quitting tobacco. The programs divide a health goal into small, manageable actions each day to increase the likelihood of forming healthy, long-lasting habits.
  • Offering incentives is a great way to encourage employees with chronic conditions to engage in healthy lifestyle changes. Incentives are often provided for signing up with a health coach, or achieving an improved health indicator, like a healthy blood pressure range.
  • Wellness challenges. Challenges are another way to get employees with chronic conditions engaged. Whether it’s a group step challenge or an individual challenge focused on stress reduction, challenges give participants the structure and support to make positive changes over time—all while having a bit of fun.

About NCQA

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. NCQA’s website (ncqa.org) also contains information to help consumers, employers and others make more informed health care choices. NCQA Accreditation standards are developed with input from various stakeholders and resources: health plans, population health management industry leaders and organizations, an expert panel and standing committees.

What the NCQA has to say about the Population Health Program Accreditation

“The Population Health Management program moves us in greater alignment with the increased focus on person-centered population health management,” said Margaret E. O’Kane, President, NCQA. “Not only does it add value to existing quality improvement efforts; it also demonstrates an organization’s highest level of commitment to improving the quality of care that meets people’s needs.”

If you are interested in learning more about how our NCQA-accredited Condition Management Program can help members of your population who are managing a chronic condition, contact us at connect@webmd.net.

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