How TINYpulse Empowers FCP Euro To Turn Feedback Into Action
See how real-time feedback, recognition and actionable insights helped boost engagement scores by 24%.
Buy-in from leadership is so important. This really can’t be something that’s only driven by the HR team or the culture and engagement person. I always say: This isn’t successful if it’s my survey. It has to be our survey.”
Nicole Batista
FCP Euro Wellness Manager
About FCP Euro
FCP Euro is a Connecticut-based, family-owned e-commerce distributor of European car parts with over 350 employees.
The Ask
FCP Euro was looking to make measurable improvements in employee engagement. Specifically, they wanted a solution that allowed them to customize engagement survey questions and give managers the ability to analyze results in real time.
The Strategy
FCP Euro’s engagement strategy is built on three key elements:
Leadership involvement and response to feedback
Leaders actively address feedback—noting the timeline for action, as well as why certain suggestions can’t be implemented right away—and they regularly mention TINYpulse tools and upcoming surveys in town halls.
Manager empowerment
All managers receive training on the TINYpulse manager dashboard, which shows team-specific engagement data, allowing them to identify and address unique challenges on their teams.
Clear communication
To ensure maximum participation and set expectations, FCP Euro conducts a robust communication campaign prior to their annual Engagement Survey. Employees know when it’s coming and why it’s important to participate.
The Output
- Engage is used to send the annual Engagement Survey, which is the cornerstone of FCP Euro’s engagement strategy. After seven years of survey cycles, they’ve established an effective process where managers review their team’s results and work together to develop action plans based on the feedback.
- The Cheers for Peers tool has become integral to the organization’s ability to recognize and value employees’ contributions—boosting morale, enhancing job satisfaction and fostering a positive work environment.
- FCP Euro leverages Suggestions as an always available virtual suggestion box for ongoing, anonymous feedback beyond Engage surveys.
- The Wins Board (“Wall of Wins”) helps celebrate positive workplace changes and employee suggestions by showcasing improvements made in response to feedback.
- TINYpulse has also been key to welcoming new hires through Onboard, which delivers a series of four feedback surveys during their first 60 days of employment.
The Results
- In 2026, they achieved a 93% completion rate for their engagement survey, up 6% from 2025 and up 14% since 2024.
- FCP Euro’s Engagement Index has also seen a 24% improvement in one year—moving from a score of 3.79 in 2024 to 4.71 in 2025—showing direct correlation to leaders taking action on the feedback they receive.
- Usage of Cheers for Peers jumped 200% in the last year following a recognition campaign.
- The TINYpulse suite of tools has significantly influenced FCP Euro’s people strategy, bringing culture to the front and center of their 2030 playbook.
