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If you have questions or need additional information, speak to your
WebMD Health Services Account Lead or contact us anytime.
Frequently Asked Questions
Why should my employees utilize the Personal Health Record?
Because it makes healthcare easier. Participants who use the Personal Health Record will have quick, easy access to all their health records, including doctor visits, medications, conditions, and more.
What happens to the Personal Health Record if we get a new wellness vendor?
We give all your employees ample notification that their well-being program is being moved and they can download their records out of our system. If an employee doesn’t download their health record by the expiration date, we will securely destroy their data.
Is the Personal Health Record secure?
Yes! WebMD Health Services has received the gold standard in Health Data Security: the HITRUST CSF Certification.* This third-party organization objectively reviews our security protocols to make sure we’ve met key regulations, are following industry standards, and are appropriately managing risk.
*The HITRUST CSF Certification covers data shared via the Personal Health Manager, Site Manager, Active Coaching, and backend systems supporting the Wellness at Your Side application hosted at colocation facilities in Portland, OR and Manassas, VA.
Learn More About Our Solutions
Daily Habits Plans help encourage long-term behavior change by breaking down a participant’s goals into shorter, actionable steps.
Our smart incentive design helps ensure that populations are motivated and fully engaged throughout their well-being journey.
Our financial wellness solution educates consumers on the basics of finances to help reduce money-related stress and enable greater overall well-being.