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Success Scenario #1
Statewide Health Plan
Challenge: This client had diverse employer audiences that varied in industry, work environment and demographics, and they needed a way to reach every eligible participant.
Solution: We provided several ways to overcome their environmental and social limitations, resulting in improved program accessibility. One solution was incorporating telephonic and text-based coaching to reach more people.
Challenge: They wanted an outcomes-based program that proved ROI to their stakeholders.
Solution: We provided outcomes-based products—including health coaching, Daily Habits and custom reporting dashboards—that resulted in positive metrics regarding behavior change and health risk change.
Challenge: Their previous vendor provided them with a third-party health assessment that regularly gave them issues, and they wanted to make sure ours wasn’t the same.
Solution: Our proprietary ONE Assessment is designed internally, validated by our Clinical Advisory Board, and is fully integrated within our platform to provide a seamless experience.
Success Scenario #2
Midwestern Health Plan with 13 rewardable audiences
Challenge: This client has 13 different audiences for rewardable programs and required personalized experiences for each.
Solution: WebMD ONE’s segmentation capabilities easily created a personalized rewardable experience for each segment of their population.
Challenge: This client wanted to monitor, track and motivate each audience segment to increase overall participation.
Solution: We created custom reports to track population progress over time. We also designed communications that helped promote the program at strategic moments, resulting in improved long-term participation.
Success Scenario #3
Mid Atlantic Health Plan with 12 rewardable employer groups and sub-groups including Dependent and Spouse
Challenge: This client needed a vendor who had experience with very large populations.
Solution: One reason why health plans choose WebMD Health Services as their preferred vendor is because of our experience managing programs for large groups. WebMD ONE can scale to meet populations of all sizes, demographics and audience segments.
Challenge: They required a specialty tobacco cessation program to support their members.
Solution: We created a custom, rewardable tobacco cessation program to support their applicable audiences. This program also featured health coaches who specialize in tobacco cessation to better care for their members’ well-being.
Challenge: They had 12 different rewards program audiences who needed personalized well-being experiences.
Solution: Sound familiar yet? We’re pretty good at personalizing well-being, no matter how big or diverse the population is.
Success Scenario #4
Regional Health System with 13k employees, Multiple Hospitals and over 100 medical practices and labs
Challenge: Before our annual evaluation, this client expressed concerns about losing program engagement.
Solution: We conducted our annual well-being program evaluation and identified areas of improvement. We made immediate recommendations, including developing a new rewards structure that gave their workforce a more flexible path to earn their incentives to boost engagement metrics.
Challenge: Their workforce had diversifying wellness needs.
Solution: We identified new opportunities for them, including adding stress and resiliency programs and wellness challenges. Implementing these solutions added more flexibility and choice for their populations, as well as added more incentive options for their newly updated rewards structure.
Challenge: They thought their previous incentive model was stale.
Solution: A new incentive model was created when we redesigned their rewards program. This also helped boost engagement and participation by providing an exciting new way to earn rewards.
Our Well-Being Services & Solutions
Our solutions begin with WebMD ONE, the most empowering well-being platform. From there, organizations can add on a variety of services and solutions—and even integrate their other vendors—to create a well-being experience that supports their goals, culture, and populations’ needs. Explore the services and solutions available to help inspire well-being in everyone.
Daily Habits Plans help encourage long-term behavior change by breaking down a participant’s goals into shorter, actionable steps.
Our smart incentive design helps ensure that populations are motivated and fully engaged throughout their well-being journey.
Our financial wellness solution educates consumers on the basics of finances to help reduce money-related stress and enable greater overall well-being.
Our wellness challenges create a little healthy competition to drive engagement and help participants learn healthy habits while having fun.
Experts provide wellness tips and recommendations, including recipes, exercise videos, a mental health podcast, and more.
The ONE Assessment asks people questions related to their well-being, provides a report about their current health status, and gives immediate suggestions to help them begin improving their well-being.
Stress and resiliency training helps people learn how to adapt to change, solve problems, and stay engaged.
WebMD ONE Senior not only supports senior members in their ongoing well-being journeys, but it can also help health plans improve CMS Star Ratings.
The Personal Health Record gives people access to their health information—including claims, medications, health tracker information, and more—all in one convenient place.
WebMD Health Coaches are available through phone, in-app chat, text messaging, and onsite options to support consumers’ preferences for engagement.
This team acts as an organization’s local well-being resource to help increase awareness of their benefits, drive program engagement, and coordinate an array of wellness services.
Our biometric screenings help individuals learn their potential health risks, while our health screenings support organizations with their return-to-work protocols and flu vaccine offerings.
Our full-service agency helps organizations get the word out about their well-being initiatives through ready-to-go collateral or custom materials.
Program Success Solutions
Our reporting and analytics services dig into an organization’s data to discover ways to improve population health outcomes and ROI.
Over our 20 years of experience, we’ve integrated with hundreds of companies and vendors to ensure that people receive the solutions they need in one convenient place.
Our segmentation capabilities are built directly within WebMD ONE’s architecture, making it the only well-being solution that’s truly ONE platform to empower well-being in all your people.
To help well-being programs evolve and adapt over time, we conduct extensive well-being program evaluations for our clients annually.